Return and Refund Policy

1. Introduction

Thanks for your generous donations to support the Citta Mandir Vikas Foundation (CMVF). This Return and Refund Policy outlines the conditions under which we process refunds for donations made through our app. By donating, you agree to the terms described in this policy.

2. Donations

All donations made through our app are considered final. We appreciate your understanding that contributions are non-refundable as they support our mission to build and restore temples, promote cultural education, and empower communities.

3. Refund Requests

3.1 Eligibility for Refunds
Refunds will only be considered under exceptional circumstances, such as:
– Duplicate transactions where the same donation amount is charged more than once.
– Errors or technical issues that result in an incorrect donation amount being charged.

3.2 Request Process
To request a refund, don’t hesitate to get in touch with us within 7 days of the donation at [contact@cmvf.org.in](mailto:contact@cmvf.org.in) with the following details:
– Donation receipt or confirmation number
– Date and amount of the donation
– Reason for the refund request

4. Processing of Refunds

4.1 Review
Upon receiving your refund request, we will review it and determine whether it meets the criteria for a refund. If approved, we will process the refund to the original payment method used for the donation.

4.2 Timeline
Refunds, if approved, will be processed within 10-14 business days. Please allow additional time for the refund to be reflected in your account, depending on your bank or payment provider.

5. Contact Us

For any questions or concerns regarding our Return and Refund Policy, or to submit a refund request, please contact us at:

Email: contact@cmvf.org.in
Address: Mumbai, Maharashtra

We appreciate your support and understanding as we work to advance our mission and serve our communities. Thank you for your generosity.