1. Acceptance of Terms

By accessing or using this website (“Platform”), you agree to be bound by these Terms and Conditions (“Terms”), which constitute a legally binding agreement between Citta Mandir Vikas Foundation (“we”, “us”, “our”) and the user (“you”, “your”).
If you do not agree with these Terms, you must not access or use the Platform.

We reserve the right to modify or update these Terms at any time by posting the revised version on the Platform. Continued use of the Platform after such changes constitutes acceptance of the updated Terms.

2. Eligibility

By using this Platform, you represent and warrant that:

• You are legally competent to enter into a binding agreement under Indian law.

• You have the authority to comply with and be bound by these Terms.

3. Definitions

• Payment Instrument: Includes credit cards, debit cards, bank accounts, UPI, IMPS, prepaid instruments, or any other payment methods enabled by banks or financial institutions.

• Platform: The website operated by Citta Mandir Vikas Foundation.

• Transaction: Any donation, contribution, or payment made by a user through the Platform.

• Transaction Amount: The amount paid by the user for a Transaction.

• User: Any person accessing or using the Platform.

4. Use of Information

You agree that we may collect, store, and use the information provided by you for:

• Processing donations or contributions

• Communicating with you regarding our activities

• Compliance with legal or regulatory requirements

All data is handled in accordance with applicable laws and our Privacy Policy.

5. User Responsibilities

You agree to provide true, accurate, and complete information when making a donation or submitting details on the Platform.
You are solely responsible for ensuring the accuracy of payment and personal details provided.

6. Prohibited Activities

Users shall not:

• Use the Platform for unlawful or unauthorized purposes

• Interfere with the security or operation of the Platform

• Upload viruses, malicious code, or harmful material

• Attempt to gain unauthorized access to systems or data

• Misuse content, data, or intellectual property of the Platform

• Harass, impersonate, or mislead others

Any violation may result in suspension or termination of access.

7. Donations & Payments

All donations made through the Platform are voluntary.
Once a Transaction is initiated, you enter into a legally binding agreement to complete the payment using lawful funds.

We are not responsible for:

• Payment failures due to bank or gateway issues

• Unauthorized use of your payment instruments

• Technical errors beyond our control

8. Refunds

In the event of an erroneous or failed transaction, refund requests will be handled in accordance with applicable payment gateway policies and applicable laws.
No refunds are guaranteed unless mandated by law or explicitly stated.

9. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential losses

• Our liability, if any, shall be limited to the Transaction Amount involved

You agree to indemnify and hold harmless Citta Mandir Vikas Foundation, its trustees, representatives, and affiliates from any claims arising out of misuse of the Platform or breach of these Terms.

10. Reviews & Content

If the Platform allows comments or feedback:

• Content must be respectful, lawful, and non-offensive

• False, misleading, or defamatory content is prohibited

We reserve the right to remove any content at our discretion without notice.

11. Third-Party Links

The Platform may contain links to third-party websites for informational purposes.
We do not endorse or take responsibility for the content, policies, or practices of such websites.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or in connection with these Terms shall be:

• Resolved through arbitration under the Arbitration and Conciliation Act, 1996

• Conducted in India, in the English language

• The arbitral decision shall be final and binding

Courts in India shall have exclusive jurisdiction where required.

13. Grievance Redressal

For any queries, complaints, or concerns related to the Platform or Transactions, you may contact us through the details provided on the Contact page. We shall make reasonable efforts to address grievances promptly.

14. Disclaimer

All content on this Platform is provided for general informational purposes only and does not constitute legal, financial, or professional advice.

We do not guarantee that the Platform will be uninterrupted, error-free, or free from viruses. Users are responsible for securing their own systems.